Shipping policy

Shipping Policy

We aim to process and ship all orders in a timely and careful manner.

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be extended during peak periods, promotions, or holidays.

Shipping times vary depending on the destination and selected shipping method. Estimated delivery times are provided at checkout for reference only and may be subject to delays beyond our control, including carrier delays, customs inspections, weather conditions, or other unforeseen circumstances.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information where available. Responsibility for the order transfers to the customer once the package has been handed over to the shipping carrier.

Shipping fees are calculated at checkout and are the responsibility of the customer unless otherwise stated. Any customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.

ZARZA. is not responsible for lost, delayed, or damaged packages caused by the shipping carrier. If an issue occurs, we will assist you where possible in filing a claim with the carrier.

Please ensure that all shipping information provided is accurate. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.